FAQ

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FAQ2020-01-27T12:49:10-04:00
How can I access money from my account if I live abroad?2020-01-27T12:33:07-04:00

One can access money from their account if they live abroad by sending detailed notarized instructions.

How long does it take to approve a consumer loan?2020-01-27T12:43:02-04:00

Once all requirements are met, the approval of a consumer loan takes one day.

How much money do I need to start a Savings Account?2020-01-27T12:36:38-04:00

A minimum of ECD50.00 is needed to start a savings account.

What are the requirements for opening a Savings Account?2020-01-27T12:47:44-04:00

For an individual employed with an organization:
• Recent Pay Slip/Job Letter
• Two pieces of Photo Identification
• Proof of Address

For an individual who is self-employed:
• Trader’s Licence / Farmer’s Identification / Fisherman’s Identification / Job letter Stamped and Signed by Justice of the Peace (whichever is applicable)
• Two Pieces of Photo Identification
• Proof of Address

What is the lowest balance I have to leave to maintain my account?2020-01-27T12:40:41-04:00

The lowest amount to leave to maintain a savings account is ECD5.00

How do I go about securing a loan?2020-04-02T10:55:15-04:00

For consumer loans:
• Salary assignment / Salary Deduction
• Cash / Endorser

For vehicle loans:
• Salary assignment / Salary Deduction
• Bill of Sale on the vehicle to be purchased
• Assignment of Comprehensive Vehicle Insurance

For mortgage loans:
• Land to be purchased / Property to be purchased / House to be constructed (whichever is applicable)
• Salary Assignment / Salary deduction
• Peril insurance on property

Please note the following:
i) Commercial loans can fall under the category of consumer or mortgage loan depending what is being offered as security.
ii) Loan insurance is available
iii) Other terms and conditions may apply.

You can call or visit the Bank to schedule an appointment at your convenience with one of our experienced loan officers.

What are the Bank’s opening hours?2020-01-27T12:42:43-04:00

The Bank’s opening hours are

Monday to Friday: 8:00 am to 2:30 pm.
Saturdays: 8:30 am to 11:00 am

How does my account become dormant?2020-01-27T12:43:52-04:00

If no deposits and withdrawals are made for a minimum period of two (2) years, your account is classed as dormant by the Bank.

Can I deposit or withdraw cash if my account becomes dormant?2020-01-27T12:44:24-04:00

No. You will not be able to deposit or withdraw cash from a dormant account until it is reactivated.

What can I do if my account is dormant?2020-01-27T12:44:56-04:00

You will be required to reactivate your account by presenting the same documents required to open a savings account. ALL parties to the account will need to present the required documents if possible. Once reactivated you can proceed to deposit and withdraw from your account at your convenience.