Mr. Kenrick Jacobs took his first loan from the St. Vincent Co-operative Bank “Penny Bank” in 1980 and since then he has been doing business with the financial institution and has had no regrets.
Mr. Jacobs commented “I joined the bank when I was a youngster and when I started working with Public Works, I had my first loan because I was doing some renovations on my house at that time. I continued with the bank…I feel comfortable with them”. He further noted that the financial institution has been there for him over the years and now his children and even grandchildren are customers. “Not everybody might say the same thing, but I feel comfortable with the bank. If I want to do a little business, they work their formula and they help me.”
He said he has seen the bank move from writing and filling out forms to computerized operations and he likes the upgrade.
“When I knew the bank, it was in a different location. It upgraded, because long time days when you go into the loans officer everybody could see you talking to the person but now its private,” said Jacobs smiling. He added also that he is impressed with the customer service as he is always spoken to in a proper way. “When I go there, I get through quickly, there are some changes in the staff, but the young people have to carry on the business so that is a good sign.